What to expect at your first visit
New patients are encouraged to schedule a New Patient Examination at their first visit to our clinic. During this appointment we will go through your medical and dental history and talk about any issues you may be concerned with in regards to your oral health. We will take a full mouth series of x-rays then the doctor will see you for a full examination. This is where we will create a treatment plan for you and address any concerns you may have.
Note: if you have updated x-rays from another clinic please let us know so that we can have them transferred to our clinic. We will then adjust your appointment to what is required to have an updated chart for you.
Cancellations:
We understand that sometimes appointments need to be rescheduled. If you need to cancel or reschedule your appointment, please notify us as soon as possible.
- Cancellations or changes made more than two business days prior to your scheduled appointment: We will be happy to help you find a time and day which will work better for you.
- Cancellations or changes made within two business days of your scheduled appointment: A cancellation fee may be charged.
This policy helps us accommodate other patients and manage our schedule efficiently. We appreciate your understanding and cooperation.
If you have any questions or need to reschedule, please contact us at 613-592-6868.
Payments options:
- Payments are due the day of service.
- We will send your treatment via EDI.
- This method sends your treatment electronically to your insurance provider on your behalf. Once received your insurance provider will then reimburse you directly which in most cases only takes 2-3 days.
- For larger treatments such as orthodontics, implants, and dentures we offer payment plans to help to make treatments more accessible for patients. Please contact the clinic if you have any further questions on how we can help you.
Emergencies:
- We are here for you if you have a dental emergency
- If you are experiencing a dental emergency we are in most cases able to accommodate you the same day.
- We will be able to diagnose the problem.
- Prescribe medication if necessary.
- Schedule an appointment to address the issue or if; time applicable provide treatment that day.
- What is a dental emergency?
- Infection causing facial swelling
- Severe tooth pain
- A knocked out tooth
- A large broken tooth